Contact information (email address, telephone number, address, etc.) acquired from your submitted information may be used to get in touch with you when necessary.To serve you better, we may occasionally contact you regarding products, special offers or services that we believe you will find valuable.

If you do not want to be included on Wecare Probiotics Co., Ltd.

marketing lists, simply tell us when you give us your personal information.

We will not disclose your personal information to any outside organization for its use in marketing without your consent

If you would like to contact us for any reason regarding our privacy practices, please contact us at the following way:

Email:sales@wecare-life.com

Privacy Policy

Publication Date: 【2026/3/14】

Effective Date: 【2026/3/14】

Last Updated Date: 【2026/3/14】

Introduction

This Privacy Policy applies to the websites, mini programs, H5 pages, and other internet platforms (collectively referred to as "this Platform" or "the Platform") operated by WeCare Probiotics (Suzhou) Co., Ltd. and its subsidiaries including WeCare Agricultural Biotechnology Group Co., Ltd., Suzhou WeCare Yanxuan Health Technology Co., Ltd., Xinjiang WeCare Agricultural Biotechnology Co., Ltd., and Nanjing WeCare Precision Medicine Technology Co., Ltd. (hereinafter collectively referred to as "WeCare" or "we" or "us"), including: websites: wecare-bio.com, www.agrimic.com, www.wecare-life.com; mini programs: WeCare Yanxuan (微康研选), Tianshan Youfang (天山有方), PROBIO-FANS; WeChat Official Account: PROBIO-FANS; WeChat Service Account: WeCare Yanxuan; H5 pages: Visitor Registration Interface, Job Application Registration Interface. This Policy serves to remind you that it does not apply to products/services provided by third parties. Products/services provided by third parties are subject to their respective privacy policies as separately explained to you. This Policy applies to personal information collected by us.

We fully understand the importance of personal information to you and will make every effort to protect the security and reliability of your personal information. We are committed to maintaining your trust in us and adhere to the following principles in protecting your personal information: the principle of consistent rights and responsibilities, the principle of clear purposes, the principle of choice and consent, the principle of minimal necessity, the principle of ensuring security, the principle of subject participation, and the principle of openness and transparency. Meanwhile, we promise that we will adopt corresponding security protection measures to protect your personal information in accordance with mature industry security standards.

Please be sure to read and understand this Policy carefully before using our products/services, and only begin using our products after confirming that you fully understand and agree to this Policy.

In this Policy, "personal information" refers to various information recorded electronically or in other ways that can identify a specific natural person's identity alone or in combination with other information, or reflect a specific natural person's activities. "Sensitive personal information" refers to personal information that, if leaked, illegally provided, or abused, may endanger personal and property safety, and is highly likely to cause damage to personal reputation, physical and mental health, or discriminatory treatment. With respect to "sensitive personal information," we will mark it with bold + italics + underline to draw your special attention.

This Policy helps you understand the following:

I. How We Collect and Use Your Personal Information

II. How We Use Cookies and Similar Technologies

III. How We Entrust Processing, Share, Transfer, and Publicly Disclose Your Personal Information

IV. How We Protect Your Personal Information

V. Your Rights

VI. Protection of Minors

VII. Storage of Your Personal Information

VIII. How This Privacy Policy Is Updated

IX. How to Contact Us

I. How We Collect and Use Your Personal Information

The basic business function of this Platform is to introduce you to our company overview, corporate honors, product research and development, and other basic information. Please understand that when you use the basic business functions of this Platform to browse pages only, we will not collect or use your personal information. We may collect and use your personal information only when you use the following functions:

(I) E-commerce and Customer Service Functions in WeChat Mini Programs

1. Basic Business Function One: Personal Information Collection Rules for "Registration/Login" and "Account Management"

These platforms are provided by us through "Weimob" to offer you online shopping services, where you can purchase our company's products. The basic business functions we provide require certain information to operate. When you first log in to the platform, we will request your UID from WeChat to generate a user ID for you in this mini program. At the same time, we will apply to collect your nickname and avatar in a pop-up form. You can choose your WeChat avatar, or you can open the album/camera permission to set the avatar for the platform. The aforementioned information is all necessary information required to implement this business function. If you refuse to provide such information, you will not be able to log in to these platforms.

You can choose to provide or modify your bound mobile phone number in "My" - "Account Settings". For convenient identity verification and authorization, we currently only provide the "WeChat One-Click Acquisition" method. You can modify your personal information in "My" - "Personal Information". The modifiable fields are nickname and avatar, and the modification methods are as described above.

2. Basic Business Function Two: Personal Information Collection Rules for "Ordering, Payment, and Pick-up/Delivery"

You can browse our products on these platforms and place orders and make payments. During this process, we will collect the product information (product name/number, price) and purchase quantity you select for your order. You need to provide us with your delivery information, including recipient name, contact phone number, region, delivery address, house number, and postal code. You may also choose "Get New Address from WeChat" to provide us with your delivery address from your WeChat address list. Some products will offer you self-pickup services. In such cases, we will not request your delivery information, but only provide you with the self-pickup address, and you can pick up the goods on-site according to the aforementioned address to complete delivery. When you click "Submit Order", we will automatically generate an order number for you and simultaneously invoke the WeChat Pay function to assist you in completing payment and generating a pending delivery order. If the product you select does not offer self-pickup service but only express delivery service, in order to successfully deliver the products under such orders to you, we will share your aforementioned delivery information with third-party express/logistics service providers, and such sharing will be transmitted via HTTPS encryption technology.

If you need to obtain an invoice, you can click on the "My Invoices" section to provide us with your invoice type requirements, individual/company header, header individual/organization name, tax ID number, organization address, organization phone number, bank name, bank account number, recipient mobile number, and recipient email information. You may also choose "Get WeChat Invoice Information" to provide us with invoice information from your WeChat invoice header list.

When filling in the "Region" in the aforementioned delivery information, you can choose to enter it manually or locate it according to our guidance. At that time, we will apply to you in a pop-up form to open the location permission of your mobile terminal device to automatically obtain your region. In addition, you can manage the delivery addresses you have entered and used on this Platform in "My" - "Account Settings" - "Delivery Addresses", including information modification/editing and deletion.

Under this function, order product information, delivery information, and payment information are all necessary information required to implement this business function. If you refuse to provide or allow us to collect this information, you will not be able to complete order placement and delivery. If you require an invoice, you need to provide us with invoice information. If you refuse to provide it, we will not be able to issue the invoice.

3. Basic Business Function Three: Personal Information Collection and Use Rules for "After-sales Returns and Exchanges"

If you choose to use this business function, you need to provide us with the order information of the involved order (including order number, purchased product information); personal basic information: contact person, contact method, address; logistics information: return express tracking number; WeChat Pay account information. The above information is only used to process your return and exchange requests, including but not limited to: reviewing return and exchange qualifications, checking logistics progress, sending replacement goods to you, refunding you, and conducting necessary after-sales service communication. In addition, to complete express logistics services, we may need to transmit (share) your name, phone number, and delivery address to our cooperating logistics service providers using HTTPS encryption technology to implement this basic business function.

Under this function, the aforementioned order information, personal basic information, logistics information, and payment information are all necessary information required to implement this business function. If you refuse to provide or allow us to collect this information, it will affect the completion of your order return and exchange.

4. Basic Business Function Four: Personal Information Collection and Use Rules for "My Gift Cards"

We provide the "My Gift Cards" function on some platforms. If you have already obtained a gift card, you can enter the card number and password to bind it; you can also choose "Scan to Bind", at which time we will apply to you in a pop-up form to open the camera permission of your mobile device.

If you do not hold a gift card, you can purchase it in the "Gift Card Center", select the gift card model and place an order, click "Buy Now", and we will invoke "WeChat Pay" to assist you in completing the payment. After payment is completed, we will generate order information for you (including gift card model, payment status, order number), issue an electronic gift card, and you can choose to give it to your WeChat friends or use it yourself. At that time, we will apply in a pop-up form to read your WeChat friends list to assist you in gifting the gift card.

After purchasing a gift card or completing gift card binding, you can perform "Voucher Redemption" to complete the exchange of products on the gift card. We will generate a redemption order for you and provide subsequent delivery services. You need to provide us with your delivery information, remarks, and messages. Among them, order information and delivery information are necessary information for implementing this function. To complete the delivery service, we may need to transmit (share) your name, phone number, and delivery address to our cooperating logistics service providers using HTTPS encryption technology.

Meanwhile, you can view the status of all gift cards under your name on the "My Gift Cards" function homepage, including Available/Gifting/Gifted/Unavailable.

5. Basic Business Function Five: Personal Information Collection and Use Rules for "Discount Cards/Coupons"

6. Basic Business Function Six: Personal Information Collection and Use Rules for "Customer Service"

If you choose to use this business function, the necessary information you need to provide or allow us to collect includes: ① Business behavior data: order information of the involved order, including order number and purchased product information. ② Other necessary information related to situation verification, service response, dispute handling, and problem consultation (for example, when you request us to change the delivery address, contact person, or contact phone number of the product/service, the new contact person information, phone number, and address information provided). During the use of this business function, we will not force you to provide other information besides the above. During the use of this business function, we generally will not apply for device system permissions. During communication with customer service, to enable our customer service staff to understand the relevant facts more intuitively and provide you with more precise customer service support, you may choose to upload relevant proof pictures/videos or other files.

In addition to the foregoing: (1) We provide you with a check-in points service in the mall, which can be used to deduct cash during payment. For specific rules, please refer to the "Check-in Rules" in the "Check-in Benefits" function; (2) We provide you with "Permission Management" and "Account Cancellation" functions in the "Security Center" function interface of the platform. You can manage the permissions for camera, album, and location of your mobile terminal device used by this Platform under these functions; you can also choose to cancel your account under this function; (3) In the "My" interface, we provide you with membership benefits activation services. After activating these services, you will have your exclusive membership code, and you can enjoy product discounts or other benefits under specific conditions according to membership rules or other publicized content.

(II) WeCare Probiotics Official Website (Domain: wecare-bio.com), WeCare Agriculture Website (Domain: www.agrimic.com), WeCare Global Website (www.wecare-life.com)

1. Extended Business Function: Personal Information Collection and Use Rules for "Leave a Message/Online Message"

The extended business function provided in the WeCare Probiotics Official Website (Domain: wecare-bio.com), WeCare Agriculture Website (Domain: www.agrimic.com), and WeCare Global Website (www.wecare-life.com) operated by us requires certain information to operate. If you choose to use this extended business function to leave a message to us, the information you need to provide includes: your position, name, phone number, email, address, and message content. We will use this information for subsequent business contact with you.

(III) Visitor Registration H5 Page

1. Basic Business Function: Personal Information Collection and Use Rules for "Applicant Visit Appointment"

The business function of this Platform is to provide you with access appointment services for the office areas and factory premises under WeCare Probiotics. To ensure company information and asset security, standardize reception processes, and optimize visitor experience, after you scan the QR code provided by company personnel using your mobile terminal device, we will display the "Visitor Registration H5 Page" to you. You need to fill in the form before entering to provide the following personal information: (1) Visit information: name of the person to be visited, department (optional), visit area (Suzhou Factory 1/Luohe Factory 1/Suzhou Factory 2/Luohe Factory 3), visit date, visit time, estimated departure time, visitor type (supplier visit/supplier delivery/customer/government personnel/interview/tourist/own logistics pick-up and delivery/customer-designated logistics pick-up and delivery/international trade logistics pick-up and delivery/other), number of visitors, and description of visit purpose; (2) Applicant information: your name, mobile phone number, gender, license plate number (optional), ID card number (optional), and visiting organization name. In addition to registering your aforementioned personal information, with the full consent and authorization of accompanying personnel, you can also help them provide their information on this Platform.

After collecting your aforementioned information, we will verify your personal identity and that of accompanying personnel with company staff internally. After confirming that your and accompanying personnel's visit information has been approved, you and accompanying personnel can proceed with subsequent visits.

In accordance with the provisions of "Information Security Technology – Personal Information Security Specification" (GB/T 35273-2020) and other regulations, ID card number information as personal identity information is considered sensitive personal information. We separately provide the "WeCare Probiotics Visit Appointment H5 Page Sensitive Personal Information Authorization" to obtain your separate consent for the collection and processing of such information.

In addition, if you use this function and provide us with the aforementioned information of accompanying personnel, we consider that you have obtained the full consent and authorization of the accompanying personnel for the collection and subsequent processing of such information. If you provide us with such information without obtaining the full consent and authorization of the accompanying personnel, resulting in claims, complaints, or penalties from third parties (including the information subject and regulatory authorities) against us, you shall be responsible for handling such matters and bear all costs and losses arising therefrom.

(IV) Job Application Registration H5 Page

1. Basic Business Function: Personal Information Collection and Use Rules for "Job Application Registration Form"

The business function of this Platform is to provide you with job application registration services. For company recruitment and human resource management, after you scan the QR code provided by company HR personnel using your mobile terminal device, the "Job Application Registration H5 Page" will be displayed to you. You need to fill in the form before the interview to provide the following personal information: (1) Application information: name of the interviewer, position applied for; (2) Applicant information: your name, gender, date of birth, mobile phone, home phone (optional), email, ethnicity, political affiliation, education, whether it is a unified recruitment full-time program, height, weight, place of origin, household registration nature (agricultural household/non-agricultural household/foreign personnel), marital status (married/unmarried/divorced), labor relationship with former employer (terminated/not terminated/no former employer), ID card number, household registration location, actual residence, foreign language type, foreign language proficiency, computer proficiency, technical title or professional qualification certificate, other certificates; annual salary requirement, monthly salary requirement, estimated available date, recruitment channel (optional), whether it is an internal referral, referrer name (optional); emergency contact, relationship with you, emergency contact name; whether you have acquaintances in the company, acquaintance name, relationship with you; whether you have infectious diseases or occupational disease history, whether you were injured in previous work, whether you have family genetic disease history, whether you smoke or drink excessively, whether you have a criminal record; whether you have labor disputes with former employer, whether you have signed a confidentiality agreement, whether you have received rewards or punishments in previous work, reason for leaving previous employer, employment status of the year of entry; self-evaluation, attached resume, personal ID photo, education experience, training experience, work experience, family relationships and social relationships.

After collecting your aforementioned information, our HR personnel will read your information before the interview to form a preliminary understanding of you.

In accordance with the provisions of "Information Security Technology – Personal Information Security Specification" (GB/T 35273-2020) and other regulations, marital status, ID card number, whether you have infectious diseases or occupational disease history, whether you were injured in previous work, whether you have family genetic disease history, whether you smoke or drink excessively, whether you have a criminal record; whether you have labor disputes with former employer; family relationships and social relationships information may be identified as sensitive personal information. We separately provide the "WeCare Probiotics Job Application Registration H5 Page Sensitive Personal Information Authorization" to obtain your separate consent for the collection and processing of such information.

With respect to your provision of third-party personal information to us during the use of this function, you should ensure that you have obtained the consent of the relevant third party for such provision of information. If you use this function and provide us with relevant information of third parties, we consider that you have obtained the full consent and authorization of the third party for the collection and subsequent processing of such information. If you provide us with such information without obtaining the full consent and authorization of the third party, resulting in claims, complaints, or penalties from third parties (including the information subject and regulatory authorities) against us, you shall be responsible for handling such matters and bear all costs and losses arising therefrom.

(II) Exceptions to Obtaining Consent

In accordance with relevant laws, regulations, and national standards, we may process your personal information without obtaining your consent in the following circumstances:

1. It is necessary for entering into or performing a contract to which you are a party;

2. It is necessary for fulfilling statutory duties or obligations, such as those directly related to national security, national defense security, criminal investigation, prosecution, trial, and execution of judgments;

3. It is necessary for responding to public health emergencies, or protecting natural persons' lives, health, and property safety in emergency situations;

4. It is necessary for conducting news reporting, public supervision, and other acts for the public interest, within a reasonable scope;

5. It is necessary to process personal information that you have disclosed yourself or that has otherwise been lawfully disclosed, within a reasonable scope in accordance with the provisions of the Personal Information Protection Law;

6. Other circumstances stipulated by laws and regulations.

In addition to the above, when we need to use information for purposes not specified in this Policy, or use information collected for specific purposes for other purposes, we will inform you in a reasonable manner and obtain your consent again before use.

II. How We Use Cookies and Similar Technologies

1. When you use our services, we store small data files called Cookies on your computer or mobile device. Cookies typically contain identifiers, site names, and some numbers and characters. We use this information to determine whether registered users have logged in, improve service quality, and optimize user experience. We will not use Cookies for any purposes other than those stated above.

2. If you refuse our use of Cookies and similar technologies to collect and use your relevant information, you can manage and partially/fully reject Cookies and/or similar technologies through your browser settings, provided that your browser has this function; or delete Cookies and/or similar technologies already stored in your computer, mobile device, or other devices, thereby preventing us from fully or partially tracking your personal information. If you need detailed information on how to change browser settings, please refer to the relevant settings page of the browser you are using.

3. You understand and acknowledge that some of our products/services can only be implemented through the use of Cookies or similar technologies. If you refuse to use or delete them, you may not be able to normally use our related products and/or services or obtain the best service experience through our products/services, and it may also have a certain impact on your information protection and account security.

III. How We Entrust Processing, Share, Transfer, and Publicly Disclose Your Personal Information

(I) Sharing

1. We will not share your personal information with any company, organization, or individual other than WeCare Probiotics (Suzhou) Co., Ltd. and its subsidiaries including WeCare Agricultural Biotechnology Group Co., Ltd., Suzhou WeCare Yanxuan Health Technology Co., Ltd., Xinjiang WeCare Agricultural Biotechnology Co., Ltd., and Nanjing WeCare Precision Medicine Technology Co., Ltd., except in the following circumstances:

(1) Prior explicit consent or authorization has been obtained from you;

(2) It is necessary to provide according to applicable laws, regulations, legal procedures, or mandatory administrative or judicial requirements;

(3) It is necessary to provide within the scope permitted by laws and regulations to protect the interests, property, or safety of affiliates or partners, you or other WeCare users, or the public from damage;

(4) Only by sharing your information can we realize the core functions of our products and/or services or provide the services you need;

(5) To handle disputes or controversies between you and others at your request;

(6) It is provided in accordance with relevant agreements signed with you (including online electronic agreements and corresponding platform rules) or other legal documents;

(7) It is used for academic research;

(8) It is used for social public interests that comply with laws and regulations.

2. We may share your personal information with our affiliates. However, we will only share necessary personal information and obtain your consent in accordance with the law before sharing. If our affiliates change the purpose of processing personal information, they will seek your authorization and consent again.

3. We may share your order information, account information, device information, and location information with partners and other third parties to ensure the smooth completion of services provided to you. However, we will only share your personal information for legitimate, proper, necessary, specific, and clear purposes, and only share the personal information necessary for providing services. Our partners have no right to use the shared personal information for any other purposes. Our partners are mainly suppliers of goods or technical services. We may share your personal information with third parties that support our functions. These supports include providing us with infrastructure technical services, logistics and delivery services, payment services, and data processing.

[You can refer to the "Third-Party Information Sharing List and Third-Party SDK Directory" to learn about our partners and the specific circumstances of our information sharing.]

4. When you use functions provided by third parties in the aforementioned platforms, we may access software development kits (SDKs) provided by third parties to implement relevant functions. At this time, third-party SDK service providers may collect your relevant personal information. The collection and processing of information by the aforementioned service providers is subject to their own privacy terms and does not apply to this Policy. To maximize the protection of your information security, we recommend that you review their privacy terms before using any third-party SDK services. To protect your legitimate rights and interests, if you find that such SDKs or other similar applications pose risks, we recommend that you immediately terminate relevant operations and contact us promptly.

[You can refer to the "Third-Party Information Sharing List and Third-Party SDK Directory" to learn about third-party SDK services and their corresponding privacy policies.]

5. For companies, organizations, and individuals with whom we share personal information, we will sign strict confidentiality agreements with them, requiring them to process personal information in accordance with our instructions, this Privacy Policy, and any other relevant confidentiality and security measures. For the use of personal sensitive data, we require third parties to use data desensitization and encryption technology to better protect user data.

If you no longer wish to allow us to share this information, please contact us through the customer service hotline [   ].

(II) Transfer

We will not transfer your personal information to any company, organization, or individual unless we obtain your explicit consent. If a merger, acquisition, or bankruptcy liquidation occurs, it may involve the transfer of personal information. In such cases, we will require the new company or organization holding your personal information to continue to be bound by this Privacy Policy. If there is any change to the collection and processing methods of personal information as agreed in this Privacy Policy, the company or organization will seek your authorization and consent again.

(III) Public Disclosure

We will only publicly disclose your personal information in the following circumstances:

(1) After obtaining your explicit consent;

(2) Disclosure based on law: We may publicly disclose your personal information when required by law, legal procedures, litigation, or mandatory requirements of government authorities;

(3) When it is necessary to issue penalty announcements for violations or fraudulent behavior.

Special Notice: For your personal information that is publicly disclosed, we will promptly and carefully review its legitimacy, rationality, and legality upon receiving the public disclosure request, and take the strictest personal information security protection measures and means to protect it at the time of and after public disclosure.

(IV) Exceptions to Sharing, Transferring, and Publicly Disclosing Your Personal Information

In the following circumstances, sharing, transferring, and publicly disclosing your personal information does not require your prior authorization and consent:

1. It is necessary for entering into or performing a contract to which the individual is a party, or for implementing human resource management in accordance with legally established labor rules and regulations and legally signed collective contracts;

2. It is necessary for fulfilling statutory duties or obligations;

3. It is necessary for responding to public health emergencies, or protecting natural persons' lives, health, and property safety in emergency situations;

4. It is necessary for conducting news reporting, public supervision, and other acts for the public interest, within a reasonable scope;

5. It is necessary to process personal information that the individual has disclosed themselves or that has otherwise been lawfully disclosed, within a reasonable scope in accordance with legal provisions;

6. Other circumstances stipulated by laws and administrative regulations.

IV. How We Protect Your Personal Information

1. We use industry-standard security protection measures to protect the personal information you provide, preventing unauthorized access, public disclosure, use, or modification, and preventing data damage or loss. We will use various security protection measures within a reasonable security level to ensure information security. For example, we use encryption technology (such as SSL) and anonymization processing to protect your personal information; when you access platform accounts (if any), you can choose our two-step verification procedure to ensure better security. Your personal information is all stored on secure servers and protected in controlled facilities.

2. We establish specialized management systems, processes, and organizations to ensure your information security. For example, we deploy access control mechanisms and strictly limit the scope of personnel who can access personal information. We ensure that employees and third-party service providers who access this information to help provide products and services to you have strict contractual confidentiality obligations. Failure to fulfill these obligations will result in disciplinary action or liability for breach of contract. Similarly, we have specialized access control measures for cloud-based data storage.

3. We will take reasonable and feasible measures to avoid collecting irrelevant personal information. We will only retain your personal information for the period necessary to achieve the purposes stated in this Policy, unless an extended retention period is required or permitted by law.

4. Even though we will take all feasible measures to protect your personal information, you should also be aware that the Internet environment is not 100% secure. If our physical, technical, or management protection facilities are compromised, resulting in unauthorized access, public disclosure, tampering, or destruction of information, causing damage to your legitimate rights and interests, we will bear corresponding legal liability.

5. In the unfortunate event of a personal information security incident, we will promptly inform you in accordance with the requirements of laws and regulations: the basic situation and possible impact of the security incident, the measures we have taken or will take, suggestions for your own prevention and risk reduction, and remedies for you. We will promptly inform you of the relevant situation of the incident through email, letter, telephone, system message push notifications, or other reasonable and effective means when it is difficult to inform personal information subjects one by one.

6. We will also proactively report the handling of personal information security incidents to regulatory authorities as required.

V. Your Rights

In accordance with relevant Chinese laws, regulations, and standards, as well as common practices in other countries and regions, we guarantee that you can exercise the following rights over your personal information:

(I) Querying, Correcting, or Supplementing Your Personal Information

When you discover that there are errors in the personal information we process about you, you have the right to request us to make corrections or supplements. In addition to the information correction and supplementation functions provided internally by each platform, you can submit correction or supplementation applications via email 【sales@wecare-life.com】or customer service hotline 【4001-580-680】. We will provide feedback within 15 working days, and the backend will simultaneously correct and supplement the relevant information.

(II) Deleting Your Personal Information

In the following circumstances, you can request the deletion of your personal information via email  【sales@wecare-life.com】or customer service hotline 【4001-580-680】:

1. If our processing of personal information violates laws and regulations;

2. If we collect or use your personal information without obtaining your consent;

3. If our processing of personal information violates the agreement with you;

4. If you no longer use our products or services, or have cancelled your account;

5. If we no longer provide products or services to you.

After receiving your deletion request, we will process the deletion according to your requirements and provide feedback within 15 working days (except for data that must be retained as required by laws and regulations).

After you or we assist you in deleting relevant information, due to applicable laws and security technologies, we may not be able to immediately delete corresponding information from backup systems. We will securely store your personal information and further process and isolate it until backups can be cleared or anonymized.

(III) You Have the Right to Change the Scope of Your Authorization or Withdraw Your Authorization Consent

Each business function requires some basic personal information to be completed. For personal information processed based on your consent, you can change your authorization scope or withdraw your authorization consent at any time. If you wish to change your authorization scope or withdraw your authorization, you can submit a request to change the authorization scope or withdraw authorization consent via email 【sales@wecare-life.com】 or customer service hotline 【4001-580-680】.

(IV) Copying and Transferring Your Personal Information

1. If you wish to obtain a copy of your personal information on our platform, you can submit a request via email 【sales@wecare-life.com】or customer service hotline 【4001-580-680】.

2. If you need to transfer your personal information collected and stored by us to other platforms, enterprises, or organizations, we will provide you with transfer channels under legally compliant conditions. You can submit a request via email  【sales@wecare-life.com】or customer service hotline  【4001-580-680】, specifying the scope of personal information you wish to transfer and basic information about the recipient of your personal information (platform/enterprise/organization name, receiving method, etc.). Please note that the personal information you request to transfer should be information you provided to us with your consent or information we collected based on a contract. At the same time, we have the right to charge necessary fees based on the cost of transferring personal information.

(V) Responding to Your Above Requests

To ensure security, when you submit the above requests through customer service contact, you need to provide written documents or otherwise prove your identity. We will require you to verify your identity before responding to your requests. Our response time for your written requests is 15 working days.

For reasonable requests from you, we can provide services free of charge. If third-party fees are involved, you shall bear the relevant costs after we provide you with corresponding evidence. Please note that for repeated requests beyond reasonable limits, we will charge certain costs as appropriate.

(VI) In the following circumstances, we will not be able to respond to your requests as required by laws and regulations:

1. Related to the personal information controller's fulfillment of obligations stipulated by laws and regulations;

2. Directly related to national security or national defense security;

3. Directly related to public safety, public health, or major public interests;

4. Directly related to criminal investigation, prosecution, trial, and execution of judgments;

5. The personal information controller has sufficient evidence that the personal information subject has subjective malice or abuses rights;

6. For the purpose of safeguarding the life, property, or personal dignity and other major legitimate rights and interests of the personal information subject or other individuals, but it is difficult to obtain the individual's consent;

7. Responding to the personal information subject's request will cause serious damage to the legitimate rights and interests of the personal information subject or other individuals or organizations;

8. Involving trade secrets.

VI. Protection of Minors

1. These platforms only provide services to natural persons over 18 years of age with full civil conduct capacity and civil right capacity. If you are a minor under 18 years of age, please immediately stop using our services.

2. We will not actively and directly collect personal information from minors. If there is evidence that we have collected personal information from minors without our knowledge, please contact us through the contact information disclosed in "IX. How to Contact Us" and we will endeavor to delete the relevant personal information.

VII. Storage of Your Personal Information

Storage Location: In accordance with the provisions of laws and regulations, we will only store the personal information collected from you within the territory of the People's Republic of China.

If it is indeed necessary to transfer personal information across borders, we will separately inform you clearly (including the purpose of export, recipient, method and scope of use, content of use, security protection measures, and security risks) and obtain your authorization and consent. We will ensure that the recipient has sufficient personal information protection capability to protect your personal information and ensure that your personal information receives equivalent protection as within the People's Republic of China.

Storage Period: We will retain your personal information for the shortest period necessary to achieve the purposes of the products/services provided to you. For example: When you use our "Contact Us" function, we need to collect the relevant information you provide, and we need to continuously store your aforementioned information for a certain period after you provide it and during business exchange and cooperation to maintain business exchange and cooperation with you.

In addition, we will retain your relevant information until the necessary period stipulated by relevant laws. According to the relevant provisions of the E-Commerce Law: commodity and service information, transaction information shall be kept for no less than three years from the date of transaction completion.

After the above storage period expires, we will delete or anonymize your personal information, except as otherwise provided by laws and regulations.

VIII. How This Privacy Policy Is Updated

1. To provide you with better services and with the development of our business, this Privacy Policy will also be updated accordingly. However, without your explicit consent, we will not reduce the rights you are entitled to under this Privacy Policy. We will issue updated versions on the platform and remind you of relevant content updates through website announcements or other appropriate means before they take effect. Please also visit this Platform to keep abreast of the latest privacy policy.

2. For material changes, we will also provide more prominent notices (we will explain the specific changes to the privacy policy through means including but not limited to email, SMS, or special prompts on browsing pages).

Material changes referred to in this Policy include but are not limited to:

(1) Significant changes in our service model, such as the purpose of processing personal information, types of personal information processed, and methods of using personal information;

(2) Significant changes in our ownership structure or organizational structure, such as changes in owners caused by business adjustments, bankruptcy, mergers, and acquisitions;

(3) Changes in the main objects of personal information sharing, transfer, or public disclosure;

(4) Significant changes in your rights regarding personal information processing and the ways to exercise them;

(5) When changes occur in our department responsible for personal information security, contact information, and complaint channels;

(6) When the personal information security impact assessment report indicates high risks.

3. We will also archive old versions of this Policy for your reference.

IX. How to Contact Us

1. If you have any questions, opinions, or suggestions regarding this Privacy Policy or matters related to your personal information, please contact us through the online customer service system on this Platform, by sending an email to  【sales@wecare-life.com】, or by calling the customer service hotline 【4001-580-680】.

2. We have established a dedicated personal information protection department (or a personal information protection officer). You can contact them by sending an email to 【sales@wecare-life.com】.

3. Generally, we will respond within 15 days. If you are not satisfied with our response, especially if our personal information processing behavior has harmed your legitimate rights and interests, you can also file complaints or reports with regulatory authorities such as cyberspace administration, telecommunications, public security, and industry and commerce.

4. You can also contact us at the following addresses:

WeCare Probiotics (Suzhou) Co., Ltd.: No. 999 Guangming Road, Wujiang Economic and Technological Development Zone, Wujiang District, Suzhou City, Jiangsu Province

We will respond within fifteen working days after receiving your comments.

Thank you for taking the time to understand our Privacy Policy. Thank you!

Privacy Policy Summary

We attach great importance to the security of your personal information. We will strictly comply with laws and regulations to provide you with safer and more reliable services. The following summary can help you more intuitively and concisely overview the content of the product privacy policy.

Please note that reading this summary does not mean that you have read the full text of the Privacy Policy. If you wish to understand our detailed privacy policy, please refer to the complete "WeCare Probiotics Privacy Policy.

I. Information We Collect

(I) E-commerce and Customer Service Functions in WeChat Mini Programs "WeCare Yanxuan," "Tianshan Youfang," and "PROBIO-FANS;" WeChat Official Account "PROBIO-FANS;" and WeChat Service Account "WeCare Yanxuan"

Processing Activities: "Registration/Login" and "Account Management"

Personal Information Fields: WeChat UID, User ID, Nickname, Avatar, Mobile Phone Number

Collection Purpose: Account registration and management

Processing Activities: "Ordering, Payment, and Pick-up/Delivery"

Personal Information Fields: Order information, product information (product name/number, price), purchase quantity, payment amount, payment method, payment status; delivery information, including recipient name, contact phone number, region, delivery address, house number, and postal code; invoice information: invoice type requirements, individual/company header, header individual/organization name, tax ID number, organization address, organization phone number, bank name, bank account number, recipient mobile number, and recipient email information;

Collection Purpose: To implement order placement and goods delivery, and invoice issuance

Processing Activities: "After-sales Returns and Exchanges"

Personal Information Fields: Order information including order number and purchased product information; personal basic information: contact person, contact method, and address; logistics information: return express tracking number; WeChat Pay account information;

Collection Purpose: To process your return and exchange requests

Processing Activities: "My Gift Cards"

Personal Information Fields: Gift card number and password, order information (including gift card model, payment status, order number), WeChat friends ID information, redemption order information, delivery information (name, phone number, delivery address, remarks, and messages)

Collection Purpose: Gift card purchase, gifting, and redemption

Processing Activities: "Customer Service"

Personal Information Fields: ①Business behavior data: order information of the involved order, including order number and purchased product information. ②Other necessary information related to situation verification, service response, dispute handling, and problem consultation (for example, when you request us to change the delivery address, contact person, or contact phone number of the product/service, the new contact person information, phone number, and address information provided).

Collection Purpose: To provide customer service support

(II) WeCare Probiotics Official Website (Domain: wecare-bio.com), WeCare Agriculture Website (Domain: www.agrimic.com), WeCare Global Website (www.wecare-life.com)

Processing Activities: "Leave a Message/Online Message"

Personal Information Fields: Your position, name, phone number, email, address, and message content

Collection Purpose: To use this information for subsequent business contact with you

(III) Visitor Registration H5 Page

Processing Activities: "Applicant Visit Appointment"

Personal Information Fields: (1) Visit information: name of the person to be visited, department (optional), visit area (Suzhou Factory 1/Luohe Factory 1/Suzhou Factory 2/Luohe Factory 3), visit date, visit time, estimated departure time, visitor type (supplier visit/supplier delivery/customer/government personnel/interview/tourist/own logistics pick-up and delivery/customer-designated logistics pick-up and delivery/international trade logistics pick-up and delivery/other), number of visitors, and description of visit purpose; (2) Applicant information: your name, mobile phone number, gender, license plate number (optional), ID card number (optional), and visiting organization name. In addition to registering your aforementioned personal information, with the full consent and authorization of accompanying personnel, you can also help them provide their information on this Platform.

Collection Purpose: To ensure company information and asset security, standardize reception processes, and optimize visitor experience

(IV) Job Application Registration H5 Page

Processing Activities: Job Application Registration

Personal Information Fields: (1) Application information: name of the interviewer, position applied for; (2) Applicant information: your name, gender, date of birth, mobile phone, home phone (optional), email, ethnicity, political affiliation, education, whether it is a unified recruitment full-time program, height, weight, place of origin, household registration nature (agricultural household/non-agricultural household/foreign personnel), marital status (married/unmarried/divorced), labor relationship with former employer (terminated/not terminated/no former employer), ID card number, household registration location, actual residence, foreign language type, foreign language proficiency, computer proficiency, technical title or professional qualification certificate, other certificates; annual salary requirement, monthly salary requirement, estimated available date, recruitment channel (optional), whether it is an internal referral, referrer name (optional); emergency contact, relationship with you, emergency contact name; whether you have acquaintances in the company, acquaintance name, relationship with you; whether you have infectious diseases or occupational disease history, whether you were injured in previous work, whether you have family genetic disease history, whether you smoke or drink excessively, whether you have a criminal record; whether you have labor disputes with former employer, whether you have signed a confidentiality agreement, whether you have received rewards or punishments in previous work, reason for leaving previous employer, employment status of the year of entry; self-evaluation, attached resume, personal ID photo, education experience, training experience, work experience, family relationships and social relationships.

Collection Purpose: To conduct company recruitment and human resource management

For the detailed list of personal information we collect, you can refer to the "Personal Information Collection List."

II. How We Protect Your Personal Information

We provide corresponding security protection for your information to prevent loss, improper use, unauthorized access, or disclosure, including:

We use industry-standard security protection measures to protect the personal information you provide.

We establish specialized management systems, processes, and organizations to ensure your information security.

We will take reasonable and feasible measures to avoid collecting irrelevant personal information.

III. Third-Party Data Processing in Our Services

Please be aware that most of the products/services we provide for you cannot be completed independently. Therefore, we may share or entrust part of your personal information with our affiliates and other partners. Currently, except with your explicit consent or authorization again, the main circumstances involving such sharing or entrusted processing include: providing necessary information according to the requirements of administrative, judicial, and other competent authorities.

We will sign strict information protection and confidentiality agreements with them, requiring them to comply with the agreements and take relevant security measures to protect your personal information.

For the third-party software development kits ("SDKs") we use, as well as personal information shared with third parties, you can click "Third-Party Information Sharing List and Third-Party SDK Directory" to view.

IV. How You Can Manage Your Personal Information

You have the right to manage your personal information, including querying, correcting, supplementing, and deleting your personal information, changing the scope of your authorization consent or withdrawing authorization, copying and transferring your personal information, and canceling your account. You can perform the above operations through the function settings provided in our platform. If you cannot manage through the above methods, you can contact us through the contact information provided below, and we will respond to your request within 15 days.

V. How to Contact us

If you have any questions, opinions, or suggestions, you can contact us by visiting the online customer service system on the WeCare official website or calling our customer service hotline 【4001-580-680】.

We have established a dedicated personal information protection department (or a personal information protection officer). You can contact us by sending an email to【sales@wecare-life.com】.

Generally, we will respond within 15 days. If you are not satisfied with our response, especially if our personal information processing behavior has harmed your legitimate rights and interests, you can also file complaints or reports with regulatory authorities such as cyberspace administration, telecommunications, public security, and industry and commerce.

You can also contact us at the following addresses:

WeCare Probiotics (Suzhou) Co., Ltd.: No. 999 Guangming Road, Wujiang Economic and Technological Development Zone, Wujiang District, Suzhou City, Jiangsu Province

We will respond within fifteen working days after receiving your comments.

Personal Information Collection List

To help you better understand how we collect and use your personal information in main Processing Activities, we have formulated this "Personal Information Collection List."

Third-Party Information Sharing List and Third-Party SDK Directory

To ensure stable product operation and realize product functions, we need to share your personal information with third parties when you use corresponding functions. Some functions are implemented by accessing software development kits (SDKs) provided by third parties. If you do not use the relevant functions, we will not share your personal information with third parties.

To fully and clearly inform you about our information sharing with third parties, we display below the possible information sharing with third parties, as well as the types of personal information involved, purposes of use, and processing methods. You can search and view the detailed information sharing of corresponding products by name in the directory. You can also view the rules for third-party collection and use of personal information through third-party website links. Please refer to their officially published explanations for specific details.

We will urge relevant third parties to collect and use your personal information in accordance with the agreements between us in the "WeCare Probiotics Privacy Policy," and adopt appropriate security technologies and management measures to ensure the security of your personal information. We will also conduct strict security monitoring on the third-party software development kits (SDKs) we access to protect the security of your personal information. The specific details are as follows:

Service Name: [ website service  ]

Third-Party Entity: [  Wuxi Zhendao Intelligent Technology Co., Ltd ]

Usage Scenario: [ Consultation information collection  ]

Purpose of Use: [ Complete information submission  ]

Scope of Shared Data: [ (email address, telephone number, address, etc.  ]

Method of Data Sharing: [ api  ]

Processing Method: [ encryption  ]

Third-Party Privacy Statement or Development Guide: [ https://www.wecare-life.com/privacy.html  ]